Terms and Conditions
Shopping with Priory RecordsYou can Order Products in the following ways:
- Online via this website
- By telephoning us, by fax or by mail
When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance. If the Product is not available we will let you know by email. Priory Records may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full.
This does not affect your Statutory Rights. All new Orders are deemed separate and each is treated individually.
PriceThe price for each Product is shown on www.www.prioryrecords.co.uk. We always try to make sure that the prices on www.www.prioryrecords.co.uk are accurate but errors may occur.
If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here. Prices are quoted on www.www.prioryrecords.co.uk in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and Priory Records Ltd cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
PaymentYou must pay for your Order before it is delivered and you can do so by credit card or debit card.
Credit Card & Paypal
- Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch/Solo) or via Paypal. We aim to debit money from your account within one working day after receiving your Order.
- If your delivery address is outside the UK and you order online you must pay by credit card or Paypal.
- To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
- Your credit card company may also carry out additional security checks to confirm it is you making the Order. In the event your card is declined please contact your card issuer to authorise the transaction.
- All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
AvailabilityWe try to keep www.www.prioryrecords.co.uk as up to date as possible but cannot guarantee that particular products will always be available.
If we cannot supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order.
If this happens, you may cancel your Order and we will refund you the money you have paid for it.
DeliveryPriory Records Ltd delivers to destinations inside and outside the UK. You will be notified of the delivery costs automatically before you submit your credit card details. For more information about our delivery charges for despatches to UK addresses click here. If your Order is made online but you do not pay by credit card, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Priory Records Ltd is not responsible for them. If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Priory Records Ltd or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Priory Records Ltd.
Priory Records Ltd offers a range of delivery services depending on the address we are delivering to. For Mainland UK addresses orders are despatched either by Royal Mail (2nd Class) or by courier. Our couriers require a signature and operate between 9am and 5.30pm on weekdays, so please specify an address where someone will be able to sign for your Order between these hours. We will not be liable for any loss caused to you by late delivery. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Please Order from Priory Records Ltd with enough time to prevent any loss or disappointment resulting from the delivery time as Priory Records cannot be responsible for this. This does not affect your statutory rights as a consumer.
Copyright and Trade MarksPriory Records Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them. The copyright in www.prioryrecords.co.uk and the content of all the software, web site and pages relating to the www.prioryrecords.co.uk web site is owned by, or licensed to Priory Records, unless otherwise specified and may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of www.prioryrecords.co.uk, all photographs on it and its marketing materials. You may use www.prioryrecords.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of www.prioryrecords.co.uk for the sole purpose of placing Orders. The materials on www.prioryrecords.co.uk may not be used for any other purpose. Priory Records, www.prioryrecords.co.uk and our logos are trade names or trade marks of Priory Records and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "Priory Records" and we are also the owners of unregistered trade mark rights in them. However, Priory Records does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on www.prioryrecords.co.uk belong to their respective owners.
ReturnsWe believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible.
- Our policy is to ensure that you are satisfied every time you place an Order with www.prioryrecords.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
- We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
- You will only have to pay for the return postage of the Products.
- Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
- This does not affect your statutory rights.
- We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
- For help with items later than 30 days after your initial purchase please email us for more information.
- This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
- Please contact us by telephone (on 01525 377566; Int: +(44) 1525 377566) or email (at firstname.lastname@example.org) or by fax (01525 371477; Int: +(44) 1525 371477) to inform us of your wish to return Products.
- We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
- We may also advise you how to send the item back to us.
- Please return to:
Priory Records Customer Returns
3 Eden Court
LU7 4FY, UK
- You will be responsible for the returned Products until they reach us.
Unwanted Products - European Distance Selling Regulations (DSRs)By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
- by email at email@example.com; or
- by telephone on 01525 377566, (Int: +(44) 1525 377566); by fax of 01525 371477, (Int: +(44) 1525 371477); or
- by post to our Head Office address
We will then arrange for you to be refunded accordingly.
- Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
- where you are returning your entire order, we will refund the Standard Delivery charge incurred.
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund your costs in returning the item to us UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 30-day Money-back Policy above.
Priory Records ResponsibilitiesPriory Records has tried to make the descriptions (including all pictures) of the Products as accurate as possible. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Priory Records will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. Because of the nature of the Internet Priory Records provides and maintains www.prioryrecords.co.uk on an "as is", "as available" basis and makes no promise that use of www.prioryrecords.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use www.prioryrecords.co.uk in breach of these terms you will be liable to and will reimburse Priory Records for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law.
Priory Records will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Priory Records excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Priory Records and Priory Records shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- any incorrect or inaccurate information on www.prioryrecords.co.uk;
- any interruptions to or delays in updating www.prioryrecords.co.uk;
- the infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.prioryrecords.co.uk or any Product purchased through www.prioryrecords.co.uk;
- any loss or damage resulting from your use or the inability to use the www.prioryrecords.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
- any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading www.prioryrecords.co.uk, or from transmissions via emails or attachments received from Priory Records or its licensees and affiliates;
- the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which www.prioryrecords.co.uk link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
- all representations, warranties, conditions and other terms which but for this notice would have effect.
GeneralPriory Records may change or withdraw any part of prioryrecords.co.uk, or may refuse you access to the web site at any time if we consider it necessary.
Priory Records may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Priory Records upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to Priory Records's other rights. Priory Records acts as principal on its own account and not as agent for you or any other person. If Priory Records does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at Priory Records's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and Priory Records and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. Since we are principally aiming prioryrecords.co.uk at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does). Use of Priory Records and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Contacting UsIf you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please email us at firstname.lastname@example.org.
You can also contact us:
- By post at Priory Records Ltd, 3 Eden Court, Eden Way, Leighton Buzzard, Bedfordshire, LU7 4FY;
- By telephoning 01525 377566, (Int: +(44) 1525 377566) between the hours of 9am and 5:30pm Monday to Friday (excluding any and all UK Bank Holidays)
- By fax on 01525 371477, (Int: +(44) 1525 371477)